CRM for NGO
Non-profit organizations often have unique needs and challenges when it comes to managing customer service. They may have limited resources and staff, and need to prioritize the needs of their constituents over other concerns. Microsoft Dynamics 365 Customer Service can be a powerful tool for non-profits looking to streamline their customer service operations and provide better support to their communities.
Why is it important?
- Self-Service Options
- Centralized Customer Data
- Streamlined Case Management
- Personalized Customer Service
- Integrated Communication Channels
Impax Dynamics CRM for Non-Profit
A comprehensive customer service management solution that provides a wide range of functionalities to help your NGO manage customer interactions effectively.
Bring Innovation to Your Non-Profit
Let’s start the journey towards success and enhance donations for your NGO.
Take your Non-Profit to the next level.
Integration to ERP
Connect the Grants, constituents, donations, and programs to your ERP, ensuring up-to-the-minute insights and reporting while helping your organization keep its programs consistently on budget.
Constituent Management
Complete constituent profiles for individuals, households, and organizations, including biographical details, communication methods, preferences, relationships, salutations, employment and education history, donations, and awards management.
Donor Compliance
Track and manage donor compliance activities, making sure donor reports are developed and submitted on time boosting donor confidence.
Programme Impact
Enable staff to understand the impact of funds raised, programs delivered, and outcomes achieved.
For more information
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