Impax Privacy Policies
Introduction
Impax Business Solutions Limited (“Impax “, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, products or services.
This policy applies to customers, suppliers, contractors, staff, job applicants, and visitors to Impax’s website.
Information Collected
We collect data from you through your interactions with our website, communications, and the products and services we offer. This information helps us deliver personalized experiences, improve our services, and maintain security. The types of data we collect include, but not limited to:
- Personal Information: Name, email address, mobile number, postal address, company name, job title.
- Technical Data: Internet Protocol address (IP), browser type and version, time zone setting, location, device information and usage data
- Profile Data: Username, password, communication settings
- Feedback and Surveys: Information you provide through surveys, feedback forms, or consultations
How Impax collects Personal data
We collect personal information when you do any of the following.
- Visit or use Impax Website and other products.
- Visit of company premise for inquiry of services.
- Respond to or participate in surveys, promotions or marketing promotions.
- Submit inquiries about our products or services or reach out with questions or complaints.
Usage of Information
We may use and analyse your information to provide, maintain, and improve our services. This includes processing your requests, responding to inquiries, enhancing user experience, and ensuring the security and performance of our systems. We may also use your information to communicate important updates, deliver customer support, and comply with legal or regulatory requirements. Any data collected is handled responsibly and used only for the purposes for which it was obtained.
Sharing Your Information
- Service Providers: We may share your data with trusted service providers who assist in running our business, such as IT support and analytics services. They are obligated to use your data solely for the purpose for which it was shared and must comply with data protection laws.
- Legal Compliance: We may disclose information to comply with applicable laws, regulations, court orders, or other legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the business assets.
Retention of Information
We retain your personal data only for as long as necessary to fulfil the purposes collected,. or longer where required for compliance, record-keeping, or other legitimate purposes.
Cookies
We use cookies to improve your browsing experience, understand how you interact with our site, and remember your preferences so that your experience remains consistent every time you return.
Cookies help us analyse website traffic, enhance security features, personalize content, and ensure the website functions as intended. Some cookies are essential for the site to operate, while others support analytics and performance improvements.
For more details on the types of cookies we use, how long they are stored, and how you can manage or disable them, please refer to our Cookie Policy.
Hyperlinks
Our website contains hyperlinks to our other services and third-party services. If you visit a third-party site or service, you shall be subject to the terms of use, privacy and cookie policies. We strongly recommend you review their privacy policy.
We have no control and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Your Legal Rights
Your Legal Rights:
Under the Data Protection Act, Cap 411C you have the right to:
- Know how your data is used
- Access and correct your personal data.
- Withdraw consent.
- Object to certain uses of your data.
- Write complaints to the Office of the Data Protection Commissioner in Kenya (www.odpc.go.ke).
To exercise these rights, contact us at dpo@impaxafrica.com. We will respond within statutory timelines.
Kenya Data Protection Compliance: We process your data in accordance with the data protection principles stated in the Kenya Data Protection Act, Cap 411C, ensuring fairness and transparency.
Changes to our privacy policy
We reserve the right to amend and update the privacy policy from time to time. Any change will be posted on this page.
Contact Us
If you have questions or concerns regarding this Privacy Policy or the handling of your information, please contact us at dpo@impaxafrica.com or through our website contact form.
Cookie Policy.
Effective Date: 01/01/2026
Last Updated: 26/02/2026
What are cookies?
This Cookie Policy explains what cookies are, how we use them on our website impaxafrica.com, the types of cookies we utilize, the information we gather, and how that information is used. It also covers how to manage your cookie settings.
Cookies are small text files stored on your device when you visit a website. They help enhance functionality, provide better user experience, maintain security, and allow us to understand the performance of our website and identify areas for improvement.
How do we use cookies?
We use both first-party and third-party cookies for various reasons:
- First-party cookies are essential for basic functionalities and do not collect any personally identifiable data.
- Third-party cookies help us understand user interactions with our website, ensure security, deliver targeted advertisements, and provide a better user experience, enabling faster future interactions with the site.
Cookies We Use
1.Necessary Cookies
These cookies enable core functionality such as security, consent preferences, and access to certain website areas. They do not store any personally identifiable information.
| Cookie | Duration | Description |
| cmplz_policy_id | 1 year | Tracks accepted cookie policy IDs. |
| cmplz_statistics | 1 year | Stores cookie consent preferences. Its value will typically be allow or deny. |
| cookieyes-consent | 1 year | Remembers user consent preferences for future visits. |
2.Social Media Cookies
| Cookie | Provider of the cookie | Description |
| c_user | To store the unique user ID of the currently logged-in user. Used to serve targeted advertising to its users when logged into its services | |
| pid | Enables Twitter-related features from within the web page you are visiting. | |
| tfw_exp | Manages user experience experiments, gathers analytics, and personalizes advertising. | |
| VISITOR_INFO1_LIVE | Youtube | Collects user data through videos embedded in websites, which is aggregated with profile data from other Google services to display targeted advertising to web visitors across a broad range of their own and other websites. |
3. Analytics Cookies
Used to collect information about how visitors interact with the website. They help us measure website performance and improve user experience.
| Cookie | Duration | Description |
| CLID | 1 year | Tracks how visitors interact with the site for analytics. |
| _clck | 1 year | Retains Clarity User ID and settings for consistent tracking. |
| _clsk | 1 day | Consolidates pageviews into a single session recording. |
| SM | session | Synchronizes MUID across Microsoft domains. |
| MR | 7 days | Collects user information for analytics purposes. |
| _ga, _ga_.* | 2 years | Measures and analyses how users interact with a website |
| _gid | 24 hours | Tracks user behaviour for each page visited |
4. Performance Cookies
These cookies measure and analyse key performance metrics of the website, improving the user experience.
| Cookie | Duration | Description |
| SRM_B | 1 year 24 days | Unique visitor ID for performance tracking. |
| PHPSESSID | Session | Allows a website to recognize a user’s browser across multiple page requests |
5. Advertisement Cookies
Used to deliver relevant advertisements and analyse the effectiveness of ad campaigns.
| Cookie | Duration | Description |
| MUID | 1 year 24 days | Recognizes unique web browsers for advertising purposes. |
| ANONCHK | 10 minutes | Stores session ID for ad click verification. |
| __CT_Data | 1 year | Enables the software to track how an anonymous visitor interacts with a website. This includes tracking mouse movements, clicks, scrolling behaviour, and form interactions. |
| __uis | 1 year | Tracks a visitor’s browsing behaviour and activity across multiple websites. |
| ATN | Session | It is used to reach known users and target adverts based on profiles generated using Facebook’s user data |
Manage Cookie Preferences
You can manage your cookie preferences at any time by adjusting your browser settings or revisiting the cookie consent banner on our site.
Cookie Settings: Adjust your preferences by revisiting the consent banner on our site. This allows you to update or withdraw your consent.
Browser Settings: Major browsers offer ways to block or delete cookies. Refer to the links below for guidance:
- Chrome: Clear cookies
- Safari: Manage cookies
- Firefox: Delete cookies
- Internet Explorer: Remove cookies
For other browsers, visit their respective support pages for guidance on managing cookies.
