Impax’s Microsoft consultants are among the top ranked in bringing the reality of a fully unified, next-generation enterprise resource planning (ERP) to life for retailers determined to meet the dynamic demands of today’s increasingly aware, connected and empowered consumers.
Replacing disparate and often disconnected legacy retail systems with an integrated, single-platform, end-to-end solution, Microsoft Dynamics delivers the seamless, real-time, omnichannel experiences retailers need to be global in reach, yet authentically personal in interactions, attracting, delighting and retaining their customers.
Impax’s focus on retail
Attempting to tackle these formidable challenges without the benefits of a robust enterprise resource planning (retail ERP) system from Impax could significantly hamper growth. We specialize in addressing these retail challenges while delivering measurable improvements and efficiencies to critical business operations.
Our Technical mastery meets industry depth and this is why Impax leads the pack
As a recognized Microsoft Gold Partner, Impax enjoys the highest-level partnerships, training and certifications with Microsoft. With a technical team that boasts several of Africa’s most notable Dynamics developers, Impax unites the industry’s top-tier Dynamics resources with its deep retail industry knowledge and a track record of success to consistently offer its clients the best of all ends.
Uniquely positioned to help retail clients grow and scale their businesses; simplify and speed processes; and make smarter, faster, better-informed decisions, Impax brings measurable improvements to critical retail business operations, including:
- Customer service
- Point of sale and e-commerce
- Order entry and fulfillment
- Cross-channel retail order and supply chain
- Financials and human resources
- Supply chain management
- Inventory management, order fulfillment, warehouse operations
- Merchandising, pricing and promotions, loyalty and rewards
- Contact center operations
Modern retail-Why Microsoft Dynamics remains a “must have”
With operational and customer-facing requirements as vast and changeable as the speed and scale of modern commerce, today’s retailers require a solution that demonstrates “the power of one”-uniting every operational area into a single system that also provides a 360-degree view of the customer and facilitates seamless omnichannel experiences for consumers. Microsoft’s proven Dynamics for Retail solutions deliver best-in-class solutions to address the range of complex and interdependent challenges that can determine a retailer’s success or failure:
Single view of a complex consumer: To effectively provide the seamless omnichannel experiences that nurture purchasing, ongoing engagement and repeat buying, retailers must not only have accurate, real-time data on when, where and how the customer shops and makes decisions, but also the business intelligence that turns that data into actionable insights and better decision-making.
Technology-driven industry transformation:Today’s retailers face new, disruptive, and continually evolving changes in every aspect of how people shop-from how, when and where they access information-to social influences that simply did not exist even just a short time ago. Technology has empowered today’s consumer with information and access that have placed buyers squarely-and most likely permanently-in the retail driver’s seat.
Disparate systems in disrepair:Rarely if ever before have retail systems been so unequal to the jobs they are tasked with accomplishing. The vast majority of retailers run a disparate, outdated, unconnected systems that remain costly to maintain despite their lack of efficiency or operational value-these systems provide little to no visibility to customers or employees across retail channels and offer virtually no functionality to support business growth.
Addressing each of these business-critical factors, Impax’s Microsoft Dynamics for Retail delivers superior ease of use and integration, coupled with lower cost of ownership, as compared with competing solutions. This enables retailers to meet and often exceed demands for flexible, adaptable operations in an industry characterized by dynamic change and transformation.